At Dailyqiro, we want our customers to enjoy a convenient and satisfying shopping experience when purchasing kitchen essentials, cooking accessories, storage solutions, and everyday dining products.
We understand that sometimes a product may not meet your expectations. This Return & Refund Policy explains the conditions, procedures, and requirements for requesting returns, exchanges, cancellations, and refunds.
1. Return Eligibility
We offer a 30-day return window from the date you receive your order.
To be eligible for a change-of-mind return, the following conditions generally apply:
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The return request must be submitted within 30 days of delivery.
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The product must be unused, undamaged, and in its original condition.
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The item must include its original packaging, accessories, manuals, and any included components.
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Kitchen utensils, cookware, food storage containers, and dining accessories must not show signs of use or alteration.
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Products must be free from food residue, stains, scratches caused by use, and other signs of wear.
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Proof of purchase, such as an order number or order confirmation, must be provided.
Items that do not meet these requirements may not qualify for a change-of-mind return unless otherwise required by applicable consumer protection laws.
2. How to Request a Return
If you would like to return an item, please follow the steps below.
Step 1: Contact Customer Support
Email our customer service team at:
Please include the following information:
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Your order number
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Your full name
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The email address associated with your order
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The product you wish to return
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The reason for your return
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Clear photographs of the product, if applicable
Step 2: Receive Return Instructions
Our customer service team will review your request and provide the appropriate return instructions if your return is eligible.
Step 3: Prepare Your Return Package
Carefully package the product to prevent damage during return transportation.
Whenever possible, use the original packaging and include all accessories, manuals, and components supplied with the item.
For fragile kitchenware, such as glass storage containers or ceramic tableware, please use suitable protective packaging.
Step 4: Ship Your Return
Send the package to the designated return address provided by our customer service team.
Please do not send return packages to our registered business address without prior confirmation.
Returns sent without following the provided instructions may experience processing delays.
3. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible after delivery.
Examples of product-related issues may include:
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Broken or damaged kitchen utensils
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Cracked glass containers or ceramic tableware
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Defective kitchen tools or cooking accessories
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Incorrect product sizes, colors, or designs
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Missing lids, handles, attachments, or other components
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Products that do not match the confirmed order
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Missing products or incorrect quantities
Please email service@dailyqiro.com with your order number, a description of the issue, and clear photographs showing the problem, where available.
After reviewing your request, we will determine an appropriate resolution in accordance with applicable law. Depending on the circumstances, this may include:
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A replacement product
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An exchange for the correct item
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A partial refund
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A full refund
When a return is required due to our error or a confirmed product defect, Dailyqiro will cover reasonable return shipping costs.
Nothing in this section limits mandatory consumer rights under applicable law.
4. Non-Returnable Items
Certain products may not be eligible for change-of-mind returns unless they are defective, incorrectly supplied, or otherwise covered by applicable law.
These may include:
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Personalized or custom-made kitchen products
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Used cookware, cooking utensils, or kitchen accessories
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Food storage containers that have been used or contain food residue
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Used dining utensils or tableware showing signs of wear
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Products that have been altered or damaged after delivery
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Items missing essential accessories or components
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Products returned outside the applicable return period
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Gift cards
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Final-sale or clearance items clearly identified as non-returnable before purchase, where legally permitted
For hygiene-related reasons, certain products intended for direct food contact may be subject to additional return conditions where permitted by applicable law and clearly disclosed before purchase.
We recommend reviewing product descriptions, materials, dimensions, specifications, and usage instructions before placing an order.
5. Return Shipping Costs
Return shipping responsibilities depend on the reason for the return.
Returns Due to Customer Preference
If you wish to return an eligible item because you changed your mind, ordered the wrong product, or no longer need it, you will generally be responsible for return shipping costs.
Returns Due to Product Issues
If an item is confirmed to be damaged, defective, or incorrect due to our error, Dailyqiro will cover reasonable return shipping costs when a return is necessary.
Original Shipping Charges
Original shipping charges are generally non-refundable for change-of-mind returns unless otherwise required by applicable law.
We recommend using a trackable shipping service when returning merchandise.
6. Refund Processing
Once your returned item has been received and inspected, we will notify you of the status of your refund request.
If your return is approved, the refund will be issued to the original payment method used during checkout.
We aim to process approved refunds within 5–10 business days after completing the return inspection.
Please note:
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Banks and payment providers may require additional time to reflect refunds.
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Refund processing times may vary depending on the original payment method.
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Any applicable deductions will be explained in accordance with this policy and applicable law.
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Products that do not meet return eligibility requirements may require further review.
If you have not received your approved refund after the expected processing period, please contact us at service@dailyqiro.com.
Any mandatory refund deadlines under applicable law will take precedence over the processing estimate above.
7. Exchanges
If you would like to exchange an eligible product for a different size, color, design, or style, please contact our customer service team.
Exchanges are subject to product availability and the conditions outlined in this policy.
For damaged, defective, or incorrect items, we will review available replacement options.
For exchanges requested due to customer preference, additional shipping charges or price differences may apply.
If the requested replacement item is unavailable, we may offer another appropriate resolution, such as a refund.
8. Order Cancellations and Modifications
If you need to cancel or modify an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation or modification requests before an order has been processed for shipment.
However, once an order has entered the fulfillment process or has been dispatched, cancellation may no longer be possible.
If your order has already shipped, you may request a return after delivery in accordance with this policy.
Mandatory cancellation rights under applicable consumer protection laws remain unaffected.
9. Lost or Missing Packages
If your order has not arrived within the estimated delivery period, please contact our customer service team.
Provide your order number and any available tracking information.
We will review the shipping details and, where appropriate, contact the shipping carrier to investigate the situation.
If a package is confirmed lost during transportation, we will assess the circumstances and provide an appropriate resolution, which may include a replacement or refund in accordance with applicable law.
10. Kitchen Product Care and Return Considerations
Dailyqiro specializes in kitchen tools, cookware accessories, food storage solutions, dining products, and practical household kitchen essentials.
Because kitchen products may involve food contact, delicate materials, or specific care requirements, we encourage customers to inspect products upon delivery and review the instructions provided.
Please consider the following:
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Check product dimensions, materials, and specifications before placing an order.
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Inspect kitchen tools, cookware, storage containers, and tableware when they arrive.
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Retain original packaging until you are satisfied with your purchase.
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Handle fragile glass and ceramic products carefully.
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Review product-specific cleaning and maintenance instructions.
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Avoid using or altering products if you intend to request a change-of-mind return.
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Contact customer support promptly if an item arrives damaged, defective, or incomplete.
All eligible kitchen products remain subject to the return conditions described in this policy.
11. Return Address
Before returning any product, please contact our customer service team at:
Our team will provide the appropriate return instructions and designated return address.
Important: Our registered business address is provided for company identification purposes and is not necessarily our designated returns facility.
Please do not send unauthorized return packages directly to our registered business address.
12. Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit consumer rights that cannot legally be excluded under applicable consumer protection laws.
Depending on your location, you may have additional statutory rights concerning defective products, distance selling, order cancellation, refunds, or product conformity.
Where mandatory local consumer protection laws provide additional rights, those rights will apply.
14. Contact Information
If you have questions about returns, refunds, exchanges, or order cancellations, please contact us.
Store Name: Dailyqiro
Company Name: Zhaotong Zhaoyang Sibao Trading Co., Ltd.
Registered Business Address: Room 203, Building 39, Beibu Xinzhou Laiyin, Taiping Community Residents' Committee, Taiping Subdistrict Office, Zhaoyang District, Zhaotong, Yunnan Province, China
Customer Service Email: service@dailyqiro.com
For return-related inquiries, please include "Return Request – Dailyqiro" in your email subject line whenever possible.
Our customer service team will review your request and provide appropriate assistance.
Thank you for shopping with Dailyqiro. We appreciate your support and look forward to helping you create a more convenient, organized, and enjoyable kitchen experience.